July 28, 2010

Consider this: Running your company as if customers want to talk to you isn’t just expensive, it’s potentially undermining your efforts to build longer-term loyalty. Our research shows that customers who attempt to self serve, fail, and are forced to pick up the phone are 10% more likely to be disloyal than those customers who were able to fully resolve their issues in their channel of choice. As one CFO remarked to us recently, “When you think about the relative cost of live service and the disloyalty effect of channel switching…it’s like paying your customers to be disloyal to you.

Why Your Customers Don’t Want to Talk to You

Advertisements

July 28, 2010

The data can include full details about users’ contacts, their pictures, text messages and Internet and search histories. The third parties can include advertisers and companies that analyze data on users.

What your phone app doesn’t say: It’s watching


July 28, 2010

Corporations aren’t people. They have no brains, no consciences, no capacity for intent or guilt. Every one of their moveable parts can be replaced, just like BP’s former CEO Tony Hayward was replaced. Corporate accountability and responsibility are meaningless concepts. Corporations exist for only one purpose: to make money.

Robert Reich: The Final Lesson of BP 


July 28, 2010

But I fear that when analysts slaver over “curated” computing, it’s because they mean “monopoly” computing – computing environments like the iPad where all your apps have to be pre-approved by a single curating entity, one who uses the excuse of safety and consistency to justify this outrageous power grab.

Curated computing is no substitute for the personal and handmade | Cory Doctorow | Technology | guardian.co.uk


July 28, 2010

Would you rather sell a few hundred books at 17 Euros, or a few thousand at 5?

New eBook From Smashing Magazine: Mastering Photoshop For Web Design – Smashing Magazine


July 28, 2010

Zhook is a simple ebook format. – Ochook.org


July 28, 2010

I’m here to talk about interactivity for, in and surrounding linear ebooks.

A messy write-up of an interesting discussion – Baldur Bjarnason